In a pioneering step towards improving public service delivery and responsiveness, Hyderabad district has introduced the first-ever QR Code Feedback System at the Hyderabad Collectorate. This innovative initiative, spearheaded by District Collector Hari Chandana IAS, offers a direct, accessible way for citizens to share their experiences and provide real-time feedback on services received.
By simply scanning a prominently displayed QR code with their smartphones, visitors can instantly submit their feedback, enabling officials to promptly address concerns, reduce delays, and improve overall service quality. The system is designed to be user-friendly and inclusive, requiring no specialized technical skills, making it accessible to all age groups and backgrounds.
This QR Code Feedback System not only streamlines communication between citizens and service providers but also fosters greater transparency and accountability in public administration. Each feedback submission is tracked to ensure timely action, helping staff identify and resolve recurring issues more efficiently.
The introduction of this digital feedback mechanism marks a significant leap for Hyderabad in embracing technology to enhance governance and citizen engagement. It sets an example for other districts to adopt similar models for improved public service operations.
Visitors to the Hyderabad Collectorate are encouraged to participate by scanning QR codes displayed throughout the premises. This initiative is expected to create a more responsive and citizen-centric environment, ultimately boosting public satisfaction and trust.
