Rajiv Gandhi International Airport, Shamshabad, has introduced Virtual Information Kiosks and interactive 3D maps, providing passengers with real-time updates, seamless navigation, and emergency assistance as part of GHIAL’s digital transformation initiative.
Hyderabad: Rajiv Gandhi International Airport (RGIA), Shamshabad, has introduced Virtual Information Kiosks (VIKs) and interactive terminal maps, powered by a centralized system to deliver consistent and real-time information to passengers, GMR Hyderabad International Airport Ltd. (GHIAL), part of the GMR Aero-led consortium, announced on Monday.
As part of this digital upgrade, 10 kiosks have been strategically installed across key passenger touchpoints including check-in halls, boarding gates, arrivals, and baggage claim areas. These VIKs provide real-time flight updates, interactive 3D navigation, emergency assistance, Wi-Fi access for international travelers, and instant feedback facilities, enhancing the overall travel experience.
Hyderabad: Rajiv Gandhi International Airport (RGIA), Shamshabad, has unveiled Virtual Information Kiosks (VIKs) and interactive terminal maps, powered by a centralized system to provide passengers with accurate, real-time information, GMR Hyderabad International Airport Ltd. (GHIAL), part of the GMR Aero-led consortium, announced on Monday.
The initiative includes 10 kiosks strategically positioned across check-in halls, boarding gates, arrivals, and baggage claim areas. Passengers can access real-time flight updates, 3D navigation, emergency support, Wi-Fi connectivity for international travelers, and instant feedback options.
In addition, GHIAL has introduced interactive terminal maps on its official website (www.hyderabad.aero), enabling passengers to plan their journey with detailed information on boarding gates, retail zones, dining outlets, and essential amenities.
Key features of the VIKs include:
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Real-time updates via touchscreen or boarding pass scan
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Passport-based login for international travelers
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Interactive 3D maps with QR code transfer to mobile devices
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SOS alerts for medical, fire, and security emergencies
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Instant feedback to enhance services
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User-friendly design covering parking, arrivals, departures, and other touchpoints
Pradeep Panicker, CEO of GHIAL, said:
“The intelligent kiosks and enhanced digital maps mark a significant step forward in our digital transformation agenda. These systems go beyond static information delivery by offering passengers seamless support throughout their airport journey. Our focus is on delivering a seamless, intuitive, and world-class travel experience.”
