Five-time champion RGIA proves that world-class hospitality starts with the people.
There is a specific feeling that hits you when you walk through the doors of Rajiv Gandhi International Airport (RGIA). For some, it’s the smell of fresh filter coffee; for others, it’s the sprawling, sun-drenched terminal. But for most travelers, it’s the people.
This week, the world officially took notice—yet again.
A Historic “High-Five”
On Thursday, March 19, at the prestigious Skytrax World Airport Awards 2026 in London, Hyderabad’s very own RGIA was crowned with the “Best Airport Staff in India and South Asia” title.
Winning an international award once is an achievement. Winning it five times is a dynasty.
This isn’t just a trophy for the mantelpiece; it’s a reflection of the “Atithi Devo Bhava” spirit that defines Hyderabad. From the quick smile at the check-in counter to the efficient guidance through security and the helpful hands at baggage claim, the staff at Shamshabad have turned the stress of travel into a “seamless and memorable journey.”
The Numbers Behind the Success
While the staff took center stage, the airport’s overall performance was nothing short of a clean sweep for the region:
- #1 Best Airport Staff (India & South Asia)
- #2 Best Regional Airport (India & South Asia)
- #3 Best Overall Airport (India & South Asia)
- #8 Globally (In the 20–30 Million Passenger category)
What Makes RGIA Different?
According to the Skytrax evaluation, which relies on thousands of global passenger surveys, the win comes down to four key pillars: Friendliness, Professionalism, Efficiency, and Customer Support.
In a press release following the win, RGIA management noted that the award highlights their dedication to making travel “convenient and memorable.” It’s a mission that clearly resonates with the millions of flyers who pass through our gates every year.
More Than Just an Airport
For us Hyderabadis, RGIA is more than a transit hub. It’s the gateway to our homes and the first handshake our city offers to the world. Seeing our airport consistently outshine global hubs proves that while technology and infrastructure are vital, it is the human touch that truly makes an airport world-class.
Next time you’re rushing to catch a flight at Shamshabad and a staff member offers a helping hand or a quick “Safe travels,” remember: you’re being served by the best in the business.
